Support Center

My Account

  • Your Grooveshark Account

    Updating Account Information
    You can update your account information including your email address, password, profile picture, and account and billing preferences, from your account settings.

    Using the old design: Click on your display name in the upper right corner and select "Settings".

    Using the new design: Click on the gear icon next to your display name in the upper right corner and select "Settings".

    Alternatively, you can go directly to your Settings page by clicking here.
     
    Resetting Your Password
    If you forgot your Grooveshark password, no problem: just go to Grooveshark and click "Sign In" then "Reset Your Password". This cannot be done on mobile devices.

    NOTE: If you signed up for Grooveshark through Google, Twitter or Facebook, we need to assign you a Grooveshark password when you reset. To do this, please email support@grooveshark.com and we'll help you out ASAP.

     

    Deleting Your Grooveshark Account
    To deactivate your account, simply navigate to the Settings menu in Grooveshark and click "Account" (or click here!) and choose the 'deactivate' option.

    If you'd like to reactivate your account, please email support@grooveshark.com.

     

    Changing Your Theme
    You can change your Grooveshark theme at any point.

    Using the old design: Go to the Home screen (by clicking the Grooveshark logo in the upper left hand corner) and select the “Themes” link in the bottom right corner of the screen.

    Using the new design: Click on the gear icon next to your display name in the top right corner and select "Settings". You can then choose the "Theme" tag. Make sure to click save. You now have the option to define any color you'd like with our color picker.
     
    One of the perks of subscribing to Grooveshark is a wider array of site themes to choose from:

    Theme Selector
     

    Privacy
    Our privacy tools relate to your activity on Grooveshark. To prevent any users from seeing your *new* Activity and Recent Listens, please go to Preferences and under the Music/Activity Privacy section choose the Private option. It is not possible to hide your Collection or Playlists.

    To remove Recent Listens, go to your Profile page and select "See All" next to Recent Listens. On the full Recent Listens page you will see rows of songs you've recently enjoyed on Grooveshark. If you'd like to remove any of these events, just click the "X" on that song row. This will also remove the suggestion from your personalized station.


     

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  • Updating Your Billing Information

    You may update the billing info attached to your subscription by signing in to your Grooveshark account, going to http://grooveshark.com/#/settings/subscriptions and selecting the option to Cancel Recurring (image below).



    This will not cause you to lose any time on your current subscription or your access to the reduced price (if you are in the reduced price). Once the subscription is canceled, just return to http://grooveshark.com/#/settings/subscriptions and select the upgrade option you would like. 

    Please Note:

    ​1.  This will require that you pre-pay the period set to begin after your current subscription. This is to confirm the billing info. 
    2.  If you have a reduced price subscription and you allow it to lapse (i.e., you do not resubscribe with updated billing information before your original subscription is set to expire), your account will automatically default to current pricing.

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  • Collection & Favorites

    Adding Songs to Collection & Favorites
    Grooveshark users can store up to 5,000 songs in Collection and 500 in their Favorites. Users who have Grooveshark Plus or Grooveshark Anywhere subscriptions are allowed 50,000 songs in their Collection and 5,000 Favorites. We recently updated the notification you receive when trying to add songs over this limit. This is not a new limitation, only a new notification.
     
    To add songs to Collection or Favorites from Search, click the check icon or heart icon, respectively. 

    To add music from your Current Songs, click the down arrow that appears on the album art for the individual song and select "Add to Collection" or "Add to My Favorites." 

    You may also add all of the songs in your Current Songs to Collection by clicking the disk icon and selecting "Add to Collection." 
     
    Selecting Multiple Songs
    You can select multiple songs by clicking the first song in the list of songs you want to add, then hold down the Shift key and select the last song you want to add. The first, last, and all songs in between will be selected. Right-clicking on any of these songs will allow you to affect the whole group of songs by, for example, adding them all to Collection.
     
    Remove Songs From Collection & Favorites
    Removing a song from Collection or Favorites requires the same steps as adding a song. Clicking the green check mark or heart icon will remove a song from Collection or Favorites, respectively. Songs may also be removed from either My Music or Favorites by clicking the down arrow (the same method used to add songs). Favorited songs that are removed from My Music are removed from Favorites as well.
     
    Sorting Songs
    Sorting songs in Collection and Favorites is easy. Just click the "Sort by Date Added" button at the top of the Collection or Favorites page to select your preferred sorting method.

    Other ways to sort songs is to click the Song, Artist, Album, or Track row header at the top of the list to sort by the selected method. Both of these methods also allow for Playlist sorting.
     
    Use these keyboard shortcuts to be a power user:
     
    Spacebar – play/pause
     
    CTRL+left – previous song
     
    CTRL+right – next song
     
    CTRL+up – volume up
     
    CTRL+down – volume down
    The Pinboard
    The Pinboard can only be found on Retro Grooveshark. You will see it on your Collection page with a quick list of all your favorite songs, Playlists, and Radio Stations. To add a Playlist or Radio Station to the Pinboard you can click the + icon next to the Pinboard name and select the appropriate option. You may also add songs and Playlists to the Pinboard by right-clicking the song or Playlist name and selecting "Pin to Collection." 
     
    **The Pinboard has been removed from the new Grooveshark design. We apologize for the inconvenience. Please consider using Retro Grooveshark to save your pinned items to your account. Pinned items will not automatically be moved into your Collection, Favorites or Playlists once Retro is no longer available.**
     
    Your Music on Grooveshark
    Through our uploader, you can upload and listen to the music on your computer while on Grooveshark. All music you upload should be added to your Collection section. The Uploader is available by clicking Upload from the left side of the Collection page. Our minimum accepted filesize is 128kbps and we ask that any uploaded content complies with our Terms of Service
     
    Explore
    The Explore page of Grooveshark displays new featured artists, playlists, and videos from Grooveshark Sessions. 
     
    Popular
    The Popular page is a list of the most-played songs on Grooveshark. If it's popular, it's found here.
     
    Radio
    To turn enable the Radio feature, click on "Queue" in the bottom left of Grooveshark, then choose "Turn Radio On". 

    If you don't like a song the radio chooses for you, simply hit the :( button in the corner of the song box or right click on the song to click "Nah, skip it" and you won't hear that artist again in this radio session. If you really like a song, hit the :) button or right click to hear "More of this!" to hear more of that artist and artists like them.
    Community
    Using Grooveshark's Community feature, you can also see what songs your friends have been listening to lately, and play any of their favorite songs and albums with the click of your mouse. To find what your friends have been listening to, go to Grooveshark and click the "Community" tab. Don't have any friends on Grooveshark? Invite some!

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  • Playlists

    Playlists are a collection of songs created by Grooveshark fans. Playlists make it easy to quickly bring up a list of your favorite songs or collection of genres. Playlists can contain up to 2500 songs.
     
    Use these keyboard shortcuts to be a power user:
     
    Spacebar – play/pause
     
    CTRL+left – previous song
     
    CTRL+right – next song
     
    CTRL+up – volume up
     
    CTRL+down – volume down
    How do I create or edit a playlist?
    Create
     
    Playlists can be created by clicking the + icon on the bottom of the side bar or by clicking "Create New Playlist" link at the top of your side bar. To add songs to a Playlist from search results, click the down arrow next to the song name and select "Add to Playlist," selecting the Playlist you wish to add the song to. 

    To add individual songs from your Current Songs to a Playlist, click the down arrow that appears on the album art for the individual song and select "Add to Playlist."

    You may also add all of the songs in your queue to a Playlist by clicking "Queue (#1 of 86)" and selecting "Save Songs" to "Save as Playlist" or "Add to Playlist". 
     









     
     


    Edit
     
    To rename your Playlist, simply click on the Playlist name to visit the playlist page, then click the "Options" button (marked with a gear icon) and select "Rename."

    You can also remove songs from a Playlist while on the Playlist page. Simply select the song(s) you wish to remove and click the "Remove" button at the top of the Playlist page. Your changes will automatically be saved. 

     

    How do I import a playlist into Grooveshark?

     

    You can use Groovylists to export your Spotify, Last.fm, and iTunes playlists to Grooveshark. If you have any questions about Groovylists, please email Tommie Podzemski at Tommie@Tommie.nu.

     

    How do I backup a playlist?
    Check out Groovebackup.com to export your Playlist into a text file format. 

     

    How do I delete a playlist?
    You may delete a Playlist from the Playlist page by clicking the "Options" menu (symbolized by a gear), and selecting the "Delete" option.  Screenshot: Delete Playlist

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  • Broadcast

    Broadcast gives you the opportunity to hop on the air and hand-pick the tunes you’d like to serve up to listeners across the web. Head to Grooveshark now and start Broadcasting.

    What is Broadcast?

    Grooveshark strives to be the best music sharing service on the planet. Broadcasting can quickly be described as sharing what you’re listening to with your fellow music lovers in real-time.

    Tuning in to a Broadcast is like letting someone else DJ for you.

     

    Broadcast on HTML5 - Quick Facts

    • The HTML5 website will have a list of top broadcasts on the homepage and all broadcasts that are currently on the site will be accessible via the broadcasts page or by going directly to a user's page. 
    • We are unable to show chat or let you create a broadcast but you can view the last 30 songs played. 
    • You can filter the broadcasts page by top-level genres. Users can join them whether they are logged in or not. 
    • If you lose connection on your phone, we don't yet reconnect for you...yet.
    • On the web, logged in mobile users will show up in the listeners lightbox. The only functionality available on single broadcasts is to join or follow the broadcaster. 
    • Gingerbread versions of Android will not yet support html5 broadcasts. We're trying but, no promises!
    • Available on Android 4.0+ and iOS5.1+ using Android stock browser, Chrome or Safari on grooveshark.com



     
    Using Broadcast on a Computer
     
    What is the leaderboard button on the Broadcasts page about?
    You are now able to see which broadcaster has been jamming the most! We made it so you can narrow down the results to specific genres and time periods. To check out the leaderboard, head over to the Broadcasts page and click on the "Leaderboard" button.
     

    How do I start a broadcast?
    To begin broadcasting, click the "Start Broadcast" button in the bottom right of your queue at any time. If you already have songs in your queue, it will start broadcasting with those songs. If your queue is empty, you can start the broadcast and then add songs to the queue as you go.

    How do I change the name and description of my broadcast?
    To change the name of your broadcast, click on the current title. This will open a text field. Just type in the new name and click out of the text box. The same is true for the description area - click and type! You can also click "Edit", input a new name and/or type in something snazzy for your description before choosing to save the changes.



    How do I change the picture for my broadcast?
    To change your Broadcast's image, go to your broadcast page and click on "Edit". Then, select "Upload Image". Please make sure to comply with our Terms of Service before assigning an image to your broadcast. Once done, choose "Save Changes".

    How do I assign a genre tag to my broadcast?
    On the broadcast page, you can click on the genre tag and use the drop down. You can also do this by clicking "Edit" and selecting the drop down arrow for "Category" to select a genre.

    How do I add songs to my broadcast?
    Easy! We've included an "Add Song" option on the broadcast page for you to search for songs, or you can browse the site and drag and drop songs into your queue like normal.

    How do I shuffle the songs in my broadcast?
    You can click on the "Shuffle" icon to randomize the songs in your queue while broadcasting. You will receive a notification to let you know the songs have been shuffled. You can also click on the notification to undo shuffle in case you change your mind or prefer your original queue order.

    Can I transfer my broadcast controls to another user?
    Yes! You can do this by clicking on "Listeners" then the gear icon next to the user you want to hand your broadcast over to and choose "Transfer Broadcast". Once that user accepts the broadcast they will gain complete control over it. You can also do this in the Chat section - hover over the user, click the gear icon, transfer broadcast. 

    Who can see my broadcast?
    Anyone can see it unless you make it private. Your broadcast is more likely to show up on the main Broadcasts page if it's popular. So get some listeners if you want the top Broadcast on the homepage.

    Why isn't my broadcast showing under the Broadcasts page?
    The Broadcasts page currently only shows a large sample of active broadcasts. You cannot see your own broadcast on the broadcast page, but others can. Tips & Facts about the Broadcasts page:
    -There are 30 broadcasts allowed per genre (30 rap, 30 rock...)
    -If you choose a more specific genre you are more likely to appear since there probably won't be as many in that category.
    -Rankings are done based on listener count. 
    -If there is no music playing or it is paused, the broadcast won't show up.

    How can I help get my broadcast on the Broadcasts page?
    First, go to Preferences and make sure your Online Visibility is set to Public. To help make your broadcast show on the Broadcasts page, we suggest you stick around and keep broadcasting, as well as sharing your broadcast (Twitter, Facebook, direct URL) and asking your listeners to share. Also, to make your account look more personable, we suggest making sure your profile is filled out and include a profile picture. 

    Can I turn chat off during a broadcast?
    Absolutely. There is a Chat On/Off button right underneath the chat box. This can be enabled at any time during the broadcast. You can also go to Edit > Settings to see the option to disable and enable chat.

    Can I turn off user suggestions during a broadcast?
    You want to run the show? No problem. When on your broadcast page, go to Edit > Settings > turn "Allow listeners to suggest music" to Off. This can be enabled at any time.

    How do I stop broadcasting?
    If you're on your broadcast page you can click "Stop". You can also click the drop down button on the broadcast button on your queue > Stop Broadcasting.

    What happens when a broadcast ends?
    If you are in a broadcast and the broadcaster leaves, the queue will finish playing any songs the broadcaster had in the queue. You can also go to Edit > Settings from your broadcast page and enable "Once all my songs have played, automatically play the top suggested song". 

    Managing Suggestions:
    - Click on the "+" symbol to approve it and have it added to your queue.
    - Click the "x" to remove the suggestion.
    - From within the Chat you can click the play button to preview & approve the suggestion or click the "x" to delete it.

    What happens when my broadcast is over?
    - approved suggestions play out (if enabled).
    - radio begins from the genre tag you selected once those songs run out.
    - listeners are prompted with a lightbox with other suggested broadcasts of the same genre.

    How to join another user's broadcast:
    - Go to their profile page and click "Join Broadcast" if they're broadcasting.
    - Go to their broadcast page and click "Join". 
    - Hover over their name on your side bar and if they are broadcasting, you'll see the option to join.

    How do I get to the Broadcasts page to view other broadcasts?
    - You can hover over "Grooveshark" in the top right and click "Broadcasts".
    - Go to the homepage and choose you will see a section displaying a few of the top broadcasts. Click "See All" to go to the Broadcasts page.
    - On the homepage there is a "Broadcasts" tab which takes you to the Broadcasts page.


     
    If you experience any trouble streaming, please make sure your Flash and browser are up to date, try disabling extensions, clearing cache and refreshing. If you have any further trouble, email support@grooveshark.com so we can help.

    If another user is leaving inappropriate comments in a broadcast chat or on your profile, please take a screenshot of what was said then email support@grooveshark.com with the screenshot and the URL to that user's profile. 

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  • The Queue

    How many songs can I put in my queue?
    Regular Grooveshark users can place up to 200 songs in their Current Songs at any time. Grooveshark Plus and Grooveshark Anywhere subscribers may place up to 1000 songs in their Current Songs at any time.

     

    How do I restore my queue?

     

    If you have just cleared your Current Songs and want to restore it, click the arrow icon next to the Queue button in the bottom left of the player. You may also have Grooveshark remember Current Songs from your previous listening session by enabling "When I come to Grooveshark, automatically restore my last songs." from your account preferences.

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  • How do I delete a playlist?

    How do I delete a playlist?
    You may delete a Playlist from the Playlist page by clicking the "Options" menu (symbolized by a gear), and selecting the "Delete" option.  Screenshot: Delete Playlist

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  • Collaborative Playlists

    **Collaborative Playlists have not yet been incorporated in the new Grooveshark design.  The option is still available on http://retro.grooveshark.com/**

    Friends and music lovers, the moment has arrived when you can enjoy creating and curating playlists simultaneously with your friends!


    Step One - The Playlist

    Make a playlist! Or you can take one of the playlists that you've already created and make it collaborative. Any playlist will do, really.
    If you have any questions on making playlists, check out this article.
     


    Step Two - Sharing Is Caring

    Once you are viewing your playlist page, in order to collaborate, you need to enable the feature by clicking "Collaborate On" from the drop down menu pictured above.
     


    Step Three - Invite Your Friends!

    Great job! Now that you've enabled collaborating on your playlist, you should invite some friends to your playlist.

    PROTIP: You can only invite friends to collaborate if you are mutually following each other (i.e., friends who you are Following and who have followed you back).
     


    Step Four - You're Doing It!

    Now that you have selected the friends that you want to follow, click "Invite" and they will be able to collaboratively edit your playlist with you, with all collaborators seeing any edits in real time.

    To remove a specific collaborator from your playlist, click the "x" next to their name in the Collaborators section pictured above.

    PROTIP: You can have up to 15 collaborators per playlist!
     

    Step Five - Getting Invited

    When you invite your friends to collaborate on a playlist, they will receive a notification similar to the one pictured above, linking them to the playlist.

    They'll also get this spiffy email notification! Keep an eye on your inbox for your own invites. :)



    You should be all set to start enjoying collaborative playlists now, but if you are experience any problems or difficulties with collaborative playlists or have any awesome suggestions on how we can continue to improve, please email us at support@grooveshark.com -- we're always stoked to hear from you.

     

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  • Updating Account Information

    Updating Account Information
    You can update your account information including your email address, password, profile picture, and account and billing preferences, from your account settings.

    Using the old design: Click on your display name in the upper right corner and select "Settings".

    Using the new design: Click on the gear icon next to your display name in the upper right corner and select "Settings".

    Alternatively, you can go directly to your Settings page by clicking here.
     

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  • Password Help

    Resetting Your Password
    If you forgot your Grooveshark password, no problem: just go to Grooveshark and click "Sign In" then "Reset Your Password". This cannot be done on mobile devices.

    NOTE: If you signed up for Grooveshark through Google, Twitter or Facebook, we need to assign you a Grooveshark password when you reset. To do this, please email support@grooveshark.com and we'll help you out ASAP.

     

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  • Deactivating Your Grooveshark Account

    Deactivating Your Grooveshark Account
    To deactivate your account, simply navigate to the Settings menu in Grooveshark and click "Account" (or click here!) and choose the 'deactivate' option.

    If you'd like to reactivate your account, please email support@grooveshark.com.

     

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  • Changing Your Theme

    Changing Your Theme
    You can change your Grooveshark theme at any point.

    Using the old design: Go to the Home screen (by clicking the Grooveshark logo in the upper left hand corner) and select the “Themes” link in the bottom right corner of the screen.

    Using the new design: Click on the gear icon next to your display name in the top right corner and select "Settings". You can then choose the "Theme" tag. Make sure to click save. You now have the option to define any color you'd like with our color picker.
     
    One of the perks of subscribing to Grooveshark is a wider array of site themes to choose from:

    Theme Selector
     

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  • Privacy

    Privacy
    Our privacy tools relate to your activity on Grooveshark. To prevent any users from seeing your *new* Activity and Recent Listens, please go to Preferences and under the Music/Activity Privacy section choose the Private option. It is not possible to hide your Collection or Playlists.

    To remove Recent Listens, go to your Profile page and select "See All" next to Recent Listens. On the full Recent Listens page you will see rows of songs you've recently enjoyed on Grooveshark. If you'd like to remove any of these events, just click the "X" on that song row. This will also remove the suggestion from your personalized station.


     

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  • Grooveshark's Radio

    Grooveshark's Radio Tool

    Using Grooveshark's radio tool is a great way to find new songs and artists from genres you like and music you already listen to. It's also a great way to play through your personal collection of music.


    Our radio feature is great for playing music from some of the best genres around. There are two ways to find radio stations.
     
    • With a clear queue, you can pick one of our many genre radio stations by clicking on the queue button to the left of the player. In the top of this menu you will see the option to turn on Radio, once clicked, it will give you the option to choose a station ranging from Indie and Oldies to Metal and Bluegrass.
     
     
    • Genre stations can also be found under the "Grooveshark" drop-down menu at the top left of our home page. Choose "Genres" then choose the station you would like to listen to.
     


    Play Your Station


    Another great new addition to Grooveshark's radio is the ability to play your own personal station. The "Play Your Station" button located on the homepage will play music from your collection and mix it with similar artists and songs. All you have to do is click and enjoy!

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Contact Us

  • Can’t find the answer here?
    Have some suggestions for us?

    There are several ways we can offer support: