Support Center

My Account

  • Your Grooveshark Account

    Updating Account Information
    You can update your account information including your email address, password, profile picture, and account and billing preferences, from your account settings which can be accessed by clicking your username in the upper right corner and selecting "Settings". Alternatively, you can go directly to your Settings page by clicking here.
     
    Resetting Your Password
    If you forgot your Grooveshark password, no problem: just click here and, when prompted, enter your username or email address.

    We’ll send you an email with an easy link to reset your password to something more memorable.

    NOTE: If you signed up for Grooveshark through Google or Facebook, we need to assign you a Grooveshark password when you reset. To do this, please email support@grooveshark.com and we'll help you out ASAP.

     

    Deleting Your Grooveshark Account
    To deactivate your account, simply navigate to the Settings menu in Grooveshark (or click here!) and choose the 'deactivate' option. When you de-activate your account, we'll change your account's status to 'deactivated' and then remove it completely after 90 days, after which we'll delete it.

    If you'd like to reactivate your account, please email support@grooveshark.com.

     

    Changing Your Theme
    You can change your Grooveshark theme at any point by returning to the Home screen (by clicking the Grooveshark logo in the upper left hand corner) and selecting “Themes” link in the bottom right corner of the screen.
     
    One of the perks of subscribing to Grooveshark is a wider array of site themes to choose from:

    Theme Selector

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  • My Music & Favorites

    Adding Songs to My Music & Favorites
    Grooveshark users can store up to 5,000 songs in My Music and 500 in their Favorites. Users who have Grooveshark Plus or Grooveshark Anywhere subscriptions are allowed virtually unlimited songs in their My Music and 5,000 Favorites.
     
    To add songs to My Music or Favorites from Search, click the check icon or heart icon, respectively. 

    To add music from your Current Songs, click the down arrow that appears on the album art for the individual song and select "Add to My Music" or "Add to My Favorites." 

    You may also add all of the songs in your Current Songs to My Music by clicking the disk icon and selecting "Add to My Music." 
     
    Selecting Multiple Songs
    You can select multiple songs by clicking the first song in the list of songs you want to add, then hold down the Shift key and select the last song you want to add. The first, last, and all songs in between will be selected. Right-clicking on any of these songs will allow you to affect the whole group of songs by, for example, adding them all to My Music.

    Remove Songs From My Music & Favorites
    Removing a song from My Music or Favorites requires the same steps as adding a song. Clicking the green check mark or heart icon will remove a song from My Music or Favorites, respectively. Songs may also be removed from either My Music or Favorites by clicking the down arrow (the same method used to add songs). Favorited songs that are removed from My Music are removed from Favorites as well.

    Sorting Songs
    Sorting songs in My Music and Favorites is easy. Just click the "Sort by Date Added" button at the top of the My Music or Favorites page to select your preferred sorting method.

    Other ways to sort songs is to click the Song, Artist, Album, or Track row header at the top of the list to sort by the selected method. Both of these methods also allow for Playlist sorting.

    The Pinboard
    The Pinboard can be found on the My Music page and is a quick list of all your favorite songs, Playlists, and Radio Stations. To add a Playlist or Radio Station to the Pinboard you can click the + icon next to the Pinboard name and select the appropriate option. You may also add songs and Playlists to the Pinboard by right-clicking the song or Playlist name and selecting "Pin to My Music." 
     
    Your Music on Grooveshark
    Through our uploader, you can upload and listen to the music on your computer while on Grooveshark. All music you upload should be added to your My Music section. The Uploader is available by clicking Upload from the left side of the My Music page. Our minimum accepted filesize is 128kbps and we ask that any uploaded content complies with our Terms of Service. 

    Explore
    The Explore page of Grooveshark is updated weekly with new featured artists, playlists, and videos from Grooveshark Sessions.

    Popular
    The Popular page is a list of the most-played songs on Grooveshark. If it's popular, it's found here.

    Radio
    Click the Radio button on the lower right side of the screen with any number of songs in your Queue and Grooveshark will continuously add similar songs based on those already in your queue.

    If you don't like a song the radio chooses for you, simply hit the :( button in the corner of the song box and you won't hear that artist again in this radio session. If you really like a song, hit the :) button to hear more of that artist and artists like them.

    Radio Controls
    Community
    Using Grooveshark's Community feature, you can also see what songs your friends have been listening to lately, and play any of their favorite songs and albums with the click of your mouse. To find what your friends have been listening to, go to Grooveshark and click the button in the top left corner that looks like a person. Don't have any friends on Grooveshark? Invite some!

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  • Playlists

    Playlists are a collection of songs created by Grooveshark fans. Playlists make it easy to quickly bring up a list of your favorite songs or collection of genres. Playlists can contain up to 2500 songs.
    How do I create or edit a playlist?
    Create

    Playlists can be created by clicking the + icon in the Pinboard title or by clicking the "Create New Playlist" link beneath this. To add songs to a Playlist from search results, click the down arrow next to the song name and select "Add to Playlist," selecting the Playlist you wish to add the song to. 

    To add individual songs from your Current Songs to a Playlist, click the down arrow that appears on the album art for the individual song and select "Add to Playlist."

    You may also add all of the songs in your Current Songs to a Playlist by clicking "# Current Songs" and selecting "Save Current Songs" to "Save as Playlist..." 


     
    Edit

    To rename your Playlist, simply click on the Playlist name to visit the playlist page, then click the "Options" button (marked with a gear) and select "Rename."

    You can also remove songs from a Playlist while on the Playlist page. Simply select the song you wish to remove and click the "Remove" button at the top of the Playlist page. To save the changes, click the "Save Changes" button. If you have made a mistake, you can undo the removal by clicking the "Undo Changes" button. 

     

    How do I import a playlist into Grooveshark?

     

    You can use Groovylists to export your Spotify, Last.fm, and iTunes playlists to Grooveshark. If you have any questions about Groovylists, please email Tommie Podzemski at Tommie@Tommie.nu.

     

    How do I backup a playlist?
    Check out Groovebackup.com to export your Playlist into a text file format. 

     

    How do I delete a playlist?

    The easiest way to delete your Playlist is to locate it on the Pinboard, then click the 'X' next to the title of the Playlist. A pop-up will appear that lets you either remove it from the left panel or delete it completely.

    You may also delete a Playlist from the Playlist page by clicking the "Options" menu (symbolized by a gear), and selecting the "Delete" option. 

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  • The Queue

    How many songs can I put in my queue?
    Regular Grooveshark users can place up to 200 songs in their Current Songs at any time. Grooveshark Plus and Grooveshark Anywhere subscribers may place up to 1000 songs in their Current Songs at any time.

     

    How do I restore my queue?

     

    If you have just cleared your Current Songs and want to restore it, click the arrow icon above the Radio slider in the player controls. You may also have Grooveshark remember Current Songs from your previous listening session by enabling "When I come to Grooveshark, automatically restore my last songs." from your account preferences.

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  • Collaborative Playlists

    Friends and music lovers, the moment has arrived when you can enjoy creating and curating playlists simultaneously with your friends!


    Step One - The Playlist

    Make a playlist! Or you can take one of the playlists that you've already created and make it collaborative. Any playlist will do, really.
    If you have any questions on making playlists, check out this article.
     


    Step Two - Sharing Is Caring

    Once you are viewing your playlist page, in order to collaborate, you need to enable the feature by clicking "Collaborate On" from the drop down menu pictured above.
     


    Step Three - Invite Your Friends!

    Great job! Now that you've enabled collaborating on your playlist, you should invite some friends to your playlist.

    PROTIP: You can only invite friends to collaborate if you are mutually following each other (i.e., friends who you are Following and who have followed you back).
     


    Step Four - You're Doing It!

    Now that you have selected the friends that you want to follow, click "Invite" and they will be able to collaboratively edit your playlist with you, with all collaborators seeing any edits in real time.

    To remove a specific collaborator from your playlist, click the "x" next to their name in the Collaborators section pictured above.

    PROTIP: You can have up to 15 collaborators per playlist!
     

    Step Five - Getting Invited


    When you invite your friends to collaborate on a playlist, they will receive a notification similar to the one pictured above, linking them to the playlist.

    They'll also get this spiffy email notification! Keep an eye on your inbox for your own invites. :)



    You should be all set to start enjoying collaborative playlists now, but if you are experience any problems or difficulties with collaborative playlists or have any awesome suggestions on how we can continue to improve, please email us at support@grooveshark.com -- we're always stoked to hear from you.


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